Refund policy

REFUND POLICY (10 days)

At Magnetic Beauty, we strive to ensure your complete satisfaction. You are eligible to claim a refund under the following circumstances:

  • Non-Shipment: If your order has not been shipped.
  • Missing Items: If your order is incomplete upon arrival.
  • Product Issues: If the products arrive defective, incorrect, or damaged.

To initiate a refund, please contact us within 10 days of the scheduled delivery date, or within 10 days of receiving your order in cases of defective or incorrect items.

Mediation and Support

We understand that issues can arise with orders. If there's a problem with securing your refund, our customer service team will step in to help mediate and ensure that you receive your money back.

Contact Information

For refunds or any related concerns, please reach out to us at:

Damages and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to address your concerns swiftly and efficiently. 

Exceptions / Non-Returnable Items 

We do not accept returns for perishable goods, custom products, personal care goods (including beauty products, skin, hair and feminine hygiene products), hazardous materials, flammable liquids, or gases. Returns on sale items or gift cards are also not accepted. Please contact us if you have questions about your specific item.

Refund Process

  1. Email or message us with your concern, including your full name, contact details, and a picture of the item.
  2. We will review your request and notify you of the decision. If approved, your refund will be processed to your original payment method within 10-14 business days.

Please note that refunds for change of mind are not offered. Contact us if more than 14 business days have passed since your refund approval.

Customer Priority At Magnetic Beauty, your satisfaction is our top priority.

European Union 14 day cooling off period


Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Warranty Policy

12-Month Warranty for Electrical Hair Devices

We offer a 12-month warranty on all electrical hair devices sold at Magnetic Beauty, which covers any defects in material or workmanship under normal use during the warranty period. The warranty period for these devices begins on the date of purchase.

What the Warranty Covers:

This warranty covers any manufacturing defects or malfunctions under normal use conditions. Upon receiving and inspecting the returned product, our manufacturer will determine the appropriate resolution based on the specific issue. The resolution may include repair, replacement, or a refund, depending on the nature of the defect.

How to Claim the Warranty:

  1. Contact Us: Start your warranty claim by contacting us at ellie@elliesantini.com or via WhatsApp at +61 414 590 290. Please provide a detailed description of the issue, your purchase date, and the order number and any pictures.
  2. Proof of Purchase: You may be required to provide proof of purchase to verify that the claim falls within the warranty period.
  3. Product Assessment: We may request that you send the device back to us for evaluation. Specific instructions regarding the return process will be provided at that time.
  4. Shipping Costs: Customers are responsible for covering all shipping costs related to returning items for warranty evaluation. Please ensure that the item is securely packaged to prevent any damage during transit.
  5. Resolution: After evaluating your claim, if it is deemed valid, we will either repair or replace the faulty device at no additional cost to you. If repair or replacement is not feasible, a similar product or a refund may be offered.

Limitations:

  • The warranty does not cover damage due to misuse, exposure to excessive heat, improper handling, or alterations.
  • This warranty is valid only for the original purchaser and is not transferable.

Contact Information: For any warranty claims or queries, please contact:

This warranty provides you specific legal rights, and you might also have other rights which vary from jurisdiction to jurisdiction.