Shipping policy

Shipping Policy

Handling Time Our goal is to ship your purchases as quickly as possible. We have a standard handling time of 3 to 5 working days before products are dispatched. However, we strive to ship orders within 24-48 hours whenever possible. If a purchase is made after 11 am on a Saturday, it will likely be shipped out on the following Monday.

Shipping Time Once dispatched, our products typically take 10-14 business days to be delivered. Please note that this timeframe is an estimate and may vary based on the carrier.

Carriers We use trusted carriers such as USPS, UPS, FedEx, and DHL to ship our products. While we do our best to ensure timely delivery, please be aware that we do not control the carriers and cannot prevent delays once an item has been shipped.

Reporting Issues Any shipping issues, such as missing or incorrect items, must be reported within 24 hours of receiving your package. This allows us to address and resolve the issue promptly.

Contact Information For any questions or concerns about your order, please contact us at:

We are committed to ensuring that your experience with Magnetic Beauty is smooth and satisfactory. Thank you for your understanding and for choosing us for your beauty needs.

International Shipping 

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us. 

PROCESSING TIME VS SHIPPING TIME

Please note that processing time  is different from shipping time and should be added to the total delivery time. Orders generally take 2-4 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office.

After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.

Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons:

- Certain items may be on backorder

- Weight restrictions for regular shipping imposed by the post office

- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

Canceling an Order

Once an order is placed, we will not be able to cancel a order if it has already been processed. 

If order is cancelled within 30 minutes before your order is PROCESSED there is a transaction fee of $20 per each order

If you reach out and we tell you it is processed, the order cannot be cancelled.

Please do drop us an email at ellie@elliesantini.com or +61 414 590 290 on WhatsApp as soon as possible if you'd like to cancel an order that you have just made.

Holiday Season

Due to high volume in sales during the months of October, November, and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said, shipping times may take longer than expected, but we guarantee that you goods will come and you will remain a loyal customer. Thank you.

Order Tracking Policy

How to Track Your Order 

At Magnetic Beauty, we ensure transparency and strive to keep you informed every step of the way as your order makes its way to you. Here’s how you can track your order:

  1. Order Confirmation Email: After placing your order, you will receive an order confirmation email with a summary of your purchase and an order number. Please keep this email for future reference.

  2. Shipping Confirmation and Tracking Details: Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. This email will provide a direct link to track your order via ParcelsApp, where you can see real-time updates on the location of your shipment.

  3. Tracking Through Our Website: You can also track your order directly on the Magnetic Beauty website by visiting the "Track Order" page. Enter your order/tracking number to view the status of your shipment. The website for tracking your orders is as follows: www.parcelsapp.com

  4. Customer Service Assistance: If you have any issues with tracking your order, or if you do not receive your tracking information within the expected timeframe, please contact our customer service team. You can reach us by email at ellie@elliesantini.com or through WhatsApp at +61 414 590 290. We are here to help with any questions or concerns you may have.

Please Note:

  • Tracking information might take up to 24 hours to appear on ParcelsApp after your order has been dispatched.
  • Some orders, depending on the delivery method and the carrier, might show limited tracking information.

Non-Trackable Orders: If your order is sent using a service without tracking capabilities, we will inform you beforehand. Please allow the full estimated delivery time for the arrival of your package.

Further Assistance: We understand the importance of receiving your order promptly and correctly. If you need further assistance with tracking your order, or if there are any discrepancies in your order status, please don’t hesitate to contact us. We are committed to ensuring your satisfaction with every purchase.

Thank you for choosing Magnetic Beauty for your beauty needs!